The property management department is actively involved in various capacities in each of the facilities within The Cirrus Group portfolio. The Cirrus Group property management team focuses on asset value and maintaining tenant satisfaction and comfort while lowering operating costs and improving financial management.

For a new facility, the property manager is actively engaged throughout the construction process to be fully educated in every aspect of the facility including security systems, HVAC systems, fire systems, etc. A Tenant Handbook is customized for each facility to aid in facility operations. Additional responsibilities include the preparation of all utilities for the property (i.e. phones, electric, gas, water, and cable) bidding of maintenance services and negotiation of contracts for support services that may include, but are not limited to, landscaping, janitorial, HVAC, preventative maintenance, and window washing.

Property Management also plays an essential role in the acquisition process. In an effort to make the transition process as smooth as possible, the property management team analyzes each acquisitioned building prior to closing and develops a "game plan" for post-closing through tenant interviews and pre-closing inspections of the building systems. A property manager and/or leasing representative will be assigned to the facility well prior to closing to provide points of contact to establish open and on-going communication. Individual and group tenant meetings are scheduled to discuss any past service issues, repairs, improvements, recommendations, and concerns. A course of action is then developed for resolution that best serves the tenant and the facility.

On-going, the property management team coordinates the administration of all lease documents seamlessly and efficiently. This process promotes a smooth transition into the facility for the new tenant. Additionally, working closely with the leasing team promotes a clear understanding of each new tenant’s expectation of their new space.

A successful system has been put into place to provide high-quality and timely service to each of our tenants. Once a request is made and logged into our Tenant Service Request System the request is dispatched to the appropriate service provider (i.e. building maintenance, janitorial, HVAC, etc.). Each request is not considered closed until it is completed to the satisfaction of the client.

Reviews of each property’s finances are conducted on an on-going basis to ensure the building’s operations are functioning as efficiently as possible. Each of our partners is provided a monthly report for their facility. This report includes: operations report; leasing report; rent rolls; floor plans; income statements; balance sheets; capital roll-forward; budget comparison report and variance explanation; and aged receivables report with collection explanation. In addition, all invoices related to the property are reviewed and approved by the property manager to ensure costs are aligned with the budget.